PRIVACY poLICY

Last updated: 15th July

At The Long Play, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you become a member or visit our website.

1. Information We Collect

To provide and manage your membership, we collect the following personal data:

  • Identity information: such as your name

  • Contact information: such as your email address

  • Payment information: payment confirmation details (note: payment processing is handled securely by Stripe, and we do not store your payment card details)

  • Usage information: details on how you use our services and interact with our content

We collect this information directly from you when you register, purchase a membership, or communicate with us.

2. How We Use Your Information

We use your personal data to:

  • Provide and manage your membership account and access

  • Process payments securely through Stripe

  • Communicate important information, including membership updates, renewal reminders, and support

  • Improve our services and member experience

  • Comply with legal obligations

We do not use your data for marketing unless you have opted in to receive communications from us.

3. Data Sharing and Disclosure

Your data is treated with the utmost care and is only shared with trusted third parties essential to our service delivery, including:

  • Stripe: for secure payment processing

  • Email service providers: to send updates and communications

We do not sell or rent your personal data to any third parties.

4. Data Storage and Security

Your personal data is stored securely on our servers and those of our service providers. We implement appropriate technical and organizational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction of any inaccurate or incomplete data

  • Request deletion of your personal data (subject to legal or contractual obligations)

  • Object to or restrict the processing of your data

  • Request a copy of your data in a portable format

  • Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us at: hello@thelongplay.co.uk

6. Cookies and Tracking

Our website may use cookies or similar tracking technologies to enhance your experience. These help us understand website usage and improve our services. You can manage your cookie preferences through your browser settings.

7. Retention of Data

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will notify members via email or website notice. Continued use of our services after such updates means you accept the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:

The Long Play

Email: hello@thelongplay.co.uk