FAQ’s

1. What membership options are available?

• Free Access: Limited access to public content and email updates.

• Core Membership: £100 per year with automatic renewal unless cancelled.

2. How do I pay for my membership?

All payments are securely processed through Stripe. We do not store your payment card details.

3. Can I cancel my membership?

Yes, you can cancel anytime via your account settings. Your access continues until the end of your current billing period. Please note, we do not offer partial or pro-rata refunds.

4. Will I be reminded before my membership renews?

Yes, we send a reminder before your annual renewal to give you time to decide whether to continue.

5. How do you protect my personal data?

We comply with the UK GDPR. Your personal data is securely stored and only shared with trusted service providers essential for payment processing and email communication.

6. What rights do I have over my data?

You can access, update, or request deletion of your personal data at any time by contacting us at hello@thelongplay.co.uk.

7. Can I share or copy member content?

No. Paid content is for your personal use only. Sharing, copying, or reproducing content outside the platform without permission is not allowed.

8. What kind of behavior is expected in the community?

We expect all members to be respectful, kind, and constructive. Harassment, spam, or discriminatory behavior is not tolerated and may result in suspension or removal.

9. Will these Terms & Conditions or Privacy Policy change?

We may update these documents occasionally. We will notify you of material changes. Continuing to use your membership means you accept any updates.

10. Who can I contact for support or questions?

You can reach us anytime at hello@thelongplay.co.uk.